We will gladly accept return of products and issue refunds if you change your mind, subject to the following:
- if your product remains boxed and unopened you may contact us within 14 days of delivery to arrange for it to be returned to the warehouse, inspected and if deemed still suitable for sale you will have the choice of credit or refund less a 20% restocking fee; or
- If your product has been unboxed but otherwise is new and has not been used you may contact us within 7 days of delivery to arrange for it to be returned to the warehouse, inspected and if deemed unused and without damage you will have a choice of credit or refund less a 30% restocking fee.
We will not accept returns of any product that has been used or installed or where you have attempted to install it, or if your product is custom-made or is a special buy product. If your product is eligible for return pursuant to above (1) and (2), please contact us in store or via telephone 1300 961 988 or e-mail: sales@nbttrailers.com.au
You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse.
All original items including all parts and accessories must be returned for the product to be deemed intact.
If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under our conditions of sale.
Return of Sale Items
We have a NO RETURN ON SALE ITEMS policy. Please contact us via email if you have any questions.